If a customer walks into ur shop and he/she is looking abit down try to make them smile go out of ur way to make them happy ask wat they need be jolly but not to jolly that u start to scare them lol just do wateva u can to make them happy. Serving a customer needs to be done with effort u need to show them that they are important ppl even if u packing the trolley try do it with a smile lol. The customers needs must be met if they need the box on to top shelf it is ur job to get it nobody gives a s***t how u get it down u just have to do it, wen a customer walks into the shop they expect to be helped ASAP as there money is more important than ur phone call from ur chicky, if u r busy with another customer and there isn’t anyone else to help all u need to do is acknowledge that the customer is there and u will be there soon to help them im sure there will be some understanding if not sorry 4 u.
Friday, 14 October 2011
CUSTOMER CARE AS TINY WANTS IT!!!!!!
Sup peeps!!!!! Any ways back to the real stuff these are just a few things that I would expect wen walking into a shop, wen u walk into the shop the first thing that happens well should happen is for u to be greeted with a smile and just good body language u cant have someone working for u that slides around like a sloth and doesn’t smile or anything lol. Body language is important. The customer wants to be treated wit respect you cant walk up to an elderly lady and say wats up aunty im pretty sure u will catch a handbag to the side of ur pip lol they just want respect, wen someone feels respected they will treat u with respect. In my books honesty is the best policy, im pretty sure everyone doesn’t liked to be lied too so if a customer comes into your shop and asks for something and u not sure were it is or even if u don’t know wat the hell they talking about atleast try help them don’t lie to them and say the shop doesn’t have it cause if that customer goes to another staff member and asks the same thing and they help that customer trust me ur ears are going to ring whaalala.