Friday, 14 October 2011

Wat is a ghost shopper? A ghost shopper is a ....-customer service



Wat is a ghost shopper? A ghost shopper is a ghost that flys around a shop taking wat it needs.LOL just kidding ppl, a ghost shopper is someone that goes into shops as a normal customer dressed in normal clothes and acts like any normal customer would, but in the meantime he is the underdog, the sneaky spy of all spys lol. He is there to see wat goes on in the shop/store like how they treat the customers to how the shop looks, the ghost shopper can catch it all on video or on a recorder or just the old fashion way lol -pen and paper. The ghost shopper can work for that company or work for an external company, whichever way it is he is there to catch u, and u wont even know hahahaha!!!!
Ghost shoppers are used  basically to measure the quality of the company service or even  to get sneaky info about a product. The common places for a ghost shopper is retail stores , hotels, movie theatres, restaurants, fast food chains anywhere really- where customers hover around…
The ghost shopper can purchase a product or even just ask questions about a product, my favourite is to make a complaint just to see if the customer is treated the way they should be and little does the shop know is that any bit of negative body language or even a funny look will be ritten about lol sneaky, sneaky.
The ghost shopper will have a check list to which he wil follow so if he is in ur shop/store and his check list isn’t a good one for u then lol something is coming ur way.
Im on the mission to do some ghost shopping peeps. so I can see wat is going on in our stores and to tell everybody about it so they are aware of how they should be treated cause im tired of the snotty attitude wen returning something - I mean I paid for it and if they give me a voucher or swop it for a different item they still getting there money I mean WTF. So I will be coming to ur shops to see how u treat me so be warned its not for the faint hearted lol. Hey peeps any shops u wud like we to visit for  u drop me a comment and I will go and get the info no problem at all.  I will find u, the good places and the shocking places and u will be ritten about. TINY on a mission watch this space lol Im coming for u!!!!!!!.

15 comments:

  1. I want to become a Ghost Shopper!!!

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  2. its a laka job i wont lie but u can be a ghost shopper in ur own way lol u cant steal my job.

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  3. course I can. *evil chuckle*

    Kidding!

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  4. lol its all good how about u just go shopping and if u come across a shop for me to visit this side let me know lol team work.

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  5. it's about time someone did something about the service delivery in this country!!! Tired of walking into shops and just because I don't have a suit and tie I get treated like a piece of crap!! WHAT THE F*&^@ is up with that???? Surely our money is just as good as the next persons??? TINY I hope that you show those bastards and expose them!!! I will be watching you with interest, looking forward to a review of a shop sometime soon!!!!

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  6. @riskey rat shot for the support i plan on doing everything in my power to show that us ppl need good customer service we are all tired of this s***t

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  8. Hay Tiny. You need to check out ToysR'us Pavillion. Those people are a bunch of morons! They are clueless and they don't even know anything! The only answer they can give u is i dont know. And also the other The Toy Shop in pav. I had to hunt for an assistant to help and i was completely ignored as i walked in.

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  9. Hey Tiny! I though my job was keeping an Eye on things!? But you go for it dude! Stretch some retail valves!!! Looking forward to the next updates! And where are you heading first??

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  10. chris thanks for that info i will def go check that out and i will post about it and hopefully it will sort that problem out thanks again cuz.

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  11. @ The eye thank u for the support the next update will be here soon keep u in suspense lol not sure were i will head first but wich ever way i go it will be a storm!!!!

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  12. Awesome post Tiny! Keen to see your stories on the bad customer service out there - nail them !

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  13. thanks Gabriella i will do just that NAIL them!!!!!

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